FAQ

Where do I find my orders?

Answer: When you login to your platform you'll already be on your Orders tab, but to pull up your orders simply click on Search in the top right-hand corner and filter your search for the orders you would like to view. For more detailed information please go to Exporting Orders.

How long are Exports and Imports kept for?

Answer: 5 days.

How do I upload my tracking information?

Answer: To see how to update your tracking information either individually or by file import in bulk, please go to Ship Confirming Orders.

Can I upload tracking one at a time?

Answer: Yes; please go to Ship Confirming Orders for more detailed information.

Can I change the tracking information after I already uploaded it?

Answer: No. You will need to contact your Groupon Account Manager with the corrected Tracking File and ask them to correct this on their end.

Are Packing Slips required?

Answer: Yes; for information on how to export your Packing Slips please go to Exporting Packing Slips.

Can I sort Packing Slips?

Answer: No, the Packing Slips will print in the same order as your Orders are listed in.

Can a single order have more than one tracking number?

Answer: Yes, each order can have up to six different tracking numbers. Please go to Ship Confirming Orders to see more details.

Why am I receiving Tracking Errors?

Answer: The most common errors occur when the file format is incorrect (make sure you haven't added/deleted/edited any column headers) or the file has fields in scientific notation (edit the column to be in numbers format with 0 decimal places). Please also ensure the file is saved as a CSV file.

How do I find my Permalink?

Answer: Your permalink can be found in your order file. In addition, it is located in the title of the email that is sent to you once tracking is 100% complete.In Groupon UK this is also known as your Contact Deal Attribute (CDA).

Does the Dashboard account for holidays?

Answer: Yes

For questions, please contact [e-mail].