Email Notifications – Groupon (Goods)

There are several email notifications you could receive:

1. ALERT: ***You have LATE orders that need to ship out IMMEDIATELY***

If you receive this email it means you have orders that are still in CommerceInterface that have not yet been ship confirmed and you need to do so by following the instructions in this Knowledge Base article: Ship Confirming Orders. If you need to cancel these orders please follow the steps in this Knowledge Base article: Canceling Orders.

2. UI: Ship Confirmation ERROR

This email is to notify you that the tracking file you imported has some errors in it. The lines that contained no errors were already successfully imported, but you will need to select the File Name URL to open the file that contains all of the lines that had errors in them. The errors will be listed for you to correct, then save the file and try reimporting. Here is a list of the various error messages and what they mean:

1- No Data Found: If no line item exists in file OR wrong New line character is used

2- Missing Field(s): If some column is missing in given file

3- Blank Field(s): If one of the required field is blank

4- Invalid LINEITEM ID: invalid lineitem id

5- This LINEITEM ID has been cancelled: lineitem is cancelled

6- This LINEITEM ID has been shipped: when lineitem is already shipped

7- Tracking number already exists for this LINEITEM ID: line item's tracking number already exist

8- Multiple entries for this LINEITEM ID: if file has multiple entries for same lineitem id

9- Invalid CARRIER: if given carrier does not exists (please click HERE to see a list of accepted carrier codes)

10- Invalid tracking #. You must enter NTK_00001 for this carrier code, You entered: [ ___ ]: if ntk is selected as carrier and something other than 'NTK_00001' is present in tracking no

3. ORDERS: ***Email Order Drop w/16 Orders - Batch #2***

This is the email notification you will receive when your Order Method is set to Email. It contains your Order file, Tracking file (Shipping), and your Packing Slips.