How long are Exports and Imports kept for?
Answer: 5 days.
Can I change the tracking information after I already uploaded it?
Answer: No. You will need to contact your Groupon Account Manager with the corrected Tracking File and ask them to correct this on their end.
Where do I find my orders?
Answer: When you login to your platform you'll already be on your Orders tab, but to pull up your orders simply click on Search in the top right-hand corner and filter your search for the orders you would like to view. For more detailed information please go to Exporting Orders.
How do I upload my tracking information?
Answer: To see how to update your tracking information either individually or by file import in bulk, please go to Ship Confirming Orders.
Can I upload tracking one at a time?
Answer: Yes; please go to Ship Confirming Orders for more detailed information.
Are Packing Slips required?
Answer: Yes; for information on how to export your Packing Slips please go to Exporting Packing Slips.
Can I sort Packing Slips?
Answer: No, the Packing Slips will print in the same order as your Orders are listed in.
Can a single order have more than one tracking number?
Answer: Yes, each order can have up to six different tracking numbers. Please go to Ship Confirming Orders to see more details.
Why am I receiving Tracking Errors?
Answer: The most common errors occur when the file format is incorrect (make sure you haven't added/deleted/edited any column headers) or the file has fields in scientific notation (edit the column to be in numbers format with 0 decimal places).
How do I find my Permalink?
Answer: Your permalink can be found on your Dashboard under Live, Upcoming, and Past deals. In addition, it is located in the title of the email that is sent to you once tracking is 100% complete. Your permalink will always start with gg- .
When do I submit my Invoice?
Answer: As soon as your tracking is 100% uploaded.
What if I don't have Groupon stickers?
Answer: Please contact your Account Manager to order stickers. You will not be able to ship in compliance without Groupon stickers.
Why do Units Sold and Units Received differ?
Answer: Units Sold is the number of units sold to every customer. Units Received is the number of addresses you will be shipping to.
Does the Dashboard account for holidays?
What do I get Chargebacks for?
Shipped wrong SKU(s)
Late drop shipping
Expedited shipping due to major delays
Missing Groupon branding
Missing Groupon packing slip
Incorrect return address (packing slip)
Drop ship, delivered wrong product
SKU's not labelled
For questions, please contact your Account Manager.
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