- What is Groupon?
- What is Groupon Goods Global GmbH?
- What is Groupon’s cash position?
- What is SoR?
- Why did Groupon move to SoR?
- How can I become a vendor on Groupon?
- What steps are taken towards featuring a deal on Groupon?
- Do I get to see the deal before it goes live and can I still make changes to the deal?
- Workflow SoR
- Which product information is required?
- Which logistic information is required?
- What other documentation do we require?
- What requirements are there for my pictures?
- What counts as a good stock proof?
- What is an OTP and how do I sign it?
- What is Echosign?
Deal preparation (non-SoR/ DCO or offsite redemption-deals)
- Workflow non-SoR/DCO or offsite redempion-deals
- Which product information is required?
- What other documentation do we require?
- What requirements are there for my pictures?
- What counts as a good stock proof?
- What is Echosign?
- What is Commerce Interface?
- How do I download my orders?
- How do I upload my tracking codes?
- What is the message center?
- How to handle Packing Slips and why are they so important
- Do I have to send my own invoice to the customer?
- What is the payment center and how does it work?
- Can I have an overview of all the orders that I have outstanding?
- Does CI have an API and what should I know if I want to connect with it?
- Invoicing
- How do I submit my invoice to Groupon?
- Can I check the status of my submitted invoice later?
- How does the process looks like for untracked shipping?
- When is it allowed to feature untracked deals?
- What are the requirements that I have to commit on?
- What is SoR?
- How does the payment process work?
- When can I invoice Groupon and how?
- For which orders can I invoice Groupon?
- There is no PO against which I can upload my invoice, what do I do?
- When does Groupon pay me after I invoiced?
- What is VAT?
- Why is our SoR-Business affected by VAT-rulings, when Groupon Goods Global GmbH is based in Switzerland?
- Why is this set up so great for me as vendor?
- VAT identification number / VAT-ID. Where do I get that?
- Do I always have to VAT-rate my invoice then?
- What requirements are there for an invoice? (domestic shipping)
- What does a correct invoice look like? (domestic shipping)
- What requirements are there for an invoice? (non-domestic EU shipping)
- What does a correct invoice look like? (non-domestic EU shipping)
- How does the payment process work?
- How do I use Commerce Interface for online redemption?
- I don't have a Commerce Interface account, how do I redeem then?
- When do I get an invoice from Groupon?
- How do I reconcile the payments with my shipped orders?
- I shipped more products than I got paid for, how can this happen?
- When do I get paid after I redeemed my vouchers?
- What are Non-Compliance Charges (NCCRs)?
- For what can I get a Non-Compliance Charge (NCCR)?
- How high are the Non-Compliance Charges (NCCRs)?
- What can I do to prevent Non-Compliance Charges (NCCRs)?
- How does Groupon decide whether to do a Non-Compliance Charge (NCCR)?
- Can I appeal the decision to do a Non-Compliance Charge (NCCR)?
- Who should I contact to appeal a Non-Compliance Charge (NCCR)?
- My Partner Manager says he/she has no influence on the Non-Compliance Charge (NCCR), is he/she not my contact point for all interaction with Groupon?
- How are Non-Compliance Charges (NCCRs) incurred by Groupon?
- What happens with the tracking codes that I upload?
- What statuses of tracking codes do you accept as sufficient to accept the shipment?
- My orders are still in processing, what should I do?
- I received an email telling me that my orders were reopened, why does this happen?
- How to handle re-open orders?
- I received an email from Groupon Customer Service, what should I do?
- Packaging & Labeling
- Return Process
- Packaging & Labeling
- Return Process
Special case "untracked shipping"
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