Supply Chain - Dropship Guide

How do I receive my fulfillment files?

All dropship vendors are required to use Commerce Interface to receive fulfillment files and upload customer tracking. If you previously used Commerce Interface with Groupon Goods, your log-in and password have stayed the same. You can log-in at https://scm.commerceinterface.com.

Check out these helpful videos as well:

Downloading Order Files: https://www.youtube.com/watch?v=TDRCTp7IclE

Tracking Upload: https://www.youtube.com/watch?v=8qVrTOVY4o4

Groupon Branded Stickers and Tape

One Groupon-branded 2" or 4" sticker or Groupon Branded Tape must be used or placed on the exterior of every shipment. Please visit https://www.groupongoodspackaging.com to register as a Groupon vendor and obtain stickers or tape.  

Top 5 Issues for Vendors Providing Dropship Services:

Please refer to the Dropship standards in Chapter 1 of the Groupon Goods Vendor Guide

1. Tracking Upload within SLA. Shipping on time but not uploading tracking numbers will lead to issues.
2. Failure to follow Groupon branding instructions. This includes failure to use Groupon stickers and other required branded packaging approved by your buyer. (Deals fulfilling to US Only)
3. Missing or incorrect packing slip. Please see the schedule attached to the Groupon Goods Vendor Guide. *Note: If you upload your own packing slips, be sure to include the “gift message” field on packing slips.
4. Incorrect return address on packing and/or packing slip. The current return address is:

Groupon Goods

1081 Aviation Blvd.

Hebron, KY 41048

1. Failure to use a carrier service which adheres to Groupon SLAs.

How do I get paid:

We are happy to introduce multiple invoicing for our dropship vendors! Here is how it works: Once you upload tracking to Commerce Interface and our system marks an order(s) as shipped (this can take up to 5 hours), you can submit an invoice for these individual orders in the Ready for Invoicing status in the “Purchase Orders” tab of CI. Feel free to do this throughout the length of your deal until you have invoiced on all orders. It is important to note, that your net payment terms will start based on the latest tracking upload date of the orders included on each invoice submission.

For any further questions, please reach out to your Account Manager.

LTL Prep (Home Direct):

How do I receive my fulfillment files?

All vendors using Home Direct for LTL shipments are required to use Commerce Interface to receive fulfillment files. If you had previously used Commerce Interface with Groupon Goods, your log-in and password have stayed the same and you can login at https://scm.commerceinterface.com.. If you are new to CI and haven’t received a welcome email, please check your spam folder.

How do I get paid?

When shipping is 100% complete and tracking has been uploaded by Home Direct, our system will notify you via email that it is time to initiate payment.  To do this, you must first submit an invoice. To submit an invoice, please login to Commerce Interface and visit the Ready to Invoice status under the “Purchase Orders” tab. To view submitted or paid invoices, please visit those specific statuses within the “Purchase Orders” tab of Commerce Interface.

For any further questions, please reach out to your Account Manager.