New Purchase Order Signing Process Q&A (effective 2.19.2016)

What is changing and How does it work?

For 3PL Post Purchase/Consignment freight collect Purchase Orders, you will no longer receive an EchoSign Agreement to sign as of 2/19/2016.  After 2/19/2016, when a new Purchase Order has been issued you will receive an email from Commerce Interface ([e-mail]) with a link to the Purchase Order signing page.  From there you will have detailed instructions on how to agree and sign.

Who will the Purchase Orders emails go to?

Your Purchase Orders will be emailed to the same contacts that they are currently sent to:  contract signee, vendor warehouse contact, Groupon Goods Buyer, and your Account Manager.  As a reminder, the emails will come from [e-mail], so please make sure that there are no filters that would send these emails to spam.

How do I view the Purchase Order after it has been signed?

At any time you can go back to the Purchase Order email and click the Purchase Order link to view the PDF version.  In addition, we will provide a hyper link to the Purchase Order in the To Be Signed, To Be Scheduled, Scheduled, and Receiving stages.  Any user with Commerce Interface access can use those links to view the Purchase Order. 

Does this new process change when and how we schedule our Purchase Orders?

No.  The only change to our Purchase Order process is how you will be notified of a new Purchase Order and how you will sign for that Purchase Order.  After that step, everything is the same.  Purchase Orders still need to be scheduled in Commerce Interface.

Who is authorized to sign and schedule the Purchase Order?

Any Commerce Interface user with Level 1 or the newly created Level 0 access will be authorized to sign a Purchase Order.  If you currently have Level 1 access there are no changes you need to make as you will still have the same access as before, but now with signing privileges.    If a signer on the account should only have privileges to sign Purchase Orders, but not view other important account information, please assign them with Level 0 permissions. 

Who do I contact if I need to add or change the access level of a user?

If you need to be added as a user or if you need your user access level changed, please request that from any user at your company with Level 1 access.  If you currently have Level 1 access, then you are able to add new users and assign access levels.  These actions can be done by going to your Account Settings and then selecting Users.  For additional questions on how to add user or change access levels, please contact your Account Manager. 

Does this affect freight pre-paid/Pre-buy Purchase Orders?

If you are running a freight pre-paid (pre-buy) or (post) purchase event your process has not change.  However, you are now required to provide us with your freight carrier and tracking information in Commerce Interface. 

Who do I contact if I have additional questions or need assistance with signing my Purchase Orders?

For any additional question, concerns, or instructions on how to use the new Purchase Order signing process, please contact your Account Manager.