Chargebacks (NCCR / Clawbacks) enquiries

How do I get more info regarding my NCCR (Non-Compliance Cost Recovery programme) deduction?

As outlined in the Purchasing Terms, Groupon Good's Non-Compliance Cost Recovery programme is designed to drive a better customer experience by ensuring that vendors working with Groupon comply with the contractual agreement they have signed.

If you would like to have more details on a deduction conducted on your payment or dispute a deduction you have received, please reach out to our support teams:

ENGLISH SUPPORT	[e-mail]
FRENCH SUPPORT	[e-mail]
ITALIAN SUPPORT	[e-mail]
SPANISH SUPPORT	[e-mail]
GERMAN SUPPORT	[e-mail]
POLISH SUPPORT	[e-mail]

How do I get more info regarding my Clawback deduction?

Groupon operates a Clawback programme where deductions are made to vendor payments to cover refunds where Groupon has incurred a loss. Current refund reasons for which deductions are made are: if the product is not received and it is outside the shipping window, if the wrong item is received or there are missing parts and orders which are cancelled due to merchant out of stock. 

If an order has been redeemed and subsequently refunded by Groupon, a deduction will be made from a future payment. 

Itemised statements are available on request and our reconciliations team are on hand to discuss any deductions further. 

If you have any questions regarding clawback deductions, please reach out to our support teams:

ENGLISH SUPPORT	[e-mail]
FRENCH SUPPORT	[e-mail]
ITALIAN SUPPORT	[e-mail]
SPANISH SUPPORT	[e-mail]
GERMAN SUPPORT	[e-mail]
POLISH SUPPORT	[e-mail]